How to Ask (and Not Ask) for Free Consulting

James Bach has posted a great blog about how to and how not to ask industry leaders for assistance.

http://www.satisfice.com/blog/archives/70

This rang true with me and my experiences, but some folks seemed to find his perspective to be arrogant or rude. Below I've copied a representative quote and my response.

But the way he handled it, and because I know that James Bach is a very experienced person in answering forum like questions, it looks as if Bach planed it all and maneuvered the poor guy to this corner, maybe to show him how he should behave. The way Bach handled it is IMHO was one of the worse that I have seen. Instead of getting healthy results (the guy understands his mistake, apologizes and learns from it) it looks like Bach did what ever he could to insult the guy in order to get that kind of reaction. I can learn a lot from James Bach but I am not going to take this approach as a good example to learn from. As Linda said, it doe’s him no credit. 

I have to disagree. I admit that I consider Jim to be a close personal friend. I further admit that my first impression of James Bach was that he was a pompous ass. It was only after meeting him that I came to absolutely adore conversing with him for all the reasons that can be taken as "pompous ass" to anyone who approaches him with defensiveness and self-righteousness.

Thoughts on Certification

 I got an email asking a question about certification that I thought others might find interesting.

Hello,

I'm new to the QA arena, and haven't found a mentor yet, beyond the publications of those like yourselves. So far, I don't see that there is one internationally accepted certification for QA in general. I know there is the CSTE http://www.softwarecertifications.org/, and the ISTQB http://www.sqe.com/certification.asp?f=dis&ci=stf , which at least one of you worked on. My perception is that CSTE is a bit more accepted (when I search dice.com for both acronyms, I get a few more for CSTE, but still not many), but otherwise it's certification specific to tools like WinRunner or languages.

I have found also that CompTIA ( www.comptia.org) suggests these:

CompTIA A+
CompTIA e-Biz+
CompTIA i-Net+
CompTIA Server+
Certiport's Internet & Computing Core Certification - IC³

But no one else inside QA seems to have heard of them. Are they helpful, or is CompTIA just trying to earn money? Are there general certs that help QA?

Thanks for any insight you can offer! Keep up the great QA work!

and my response...

HP to buy Mercury Interactive

On Tuesday 7/25/2006, CNNMoney.com (along with *many* others) broke the news that the rumored HP/Mercury deal is really happening. A summary and my reaction is below. See the entire release here and draw your own conclusions.

July 26 2006: 9:22 AM EDT

NEW YORK (Reuters) -- Hewlett-Packard agreed on Tuesday to buy Mercury Interactive for about $4.5 billion in stock, or $52 per share, in a bid to expand the computer maker's business software operations.

The deal, which sent shares of the No. 2 personal computer maker down 4 percent, should help boost sales of HP's (Charts) OpenView systems management software, which makes it easier for far-flung businesses to monitor the hardware, software and networks running throughout their organizations.

The purchase of the former star Israeli technology company also puts HP in closer competition with other major systems management software providers, including IBM's Tivoli unit, CA Inc.'s UniCenter and BMC Software.

Since last year, a number of top Mercury executive have left amid a regulatory probe into its stock option granting practices. The financial scandal drove Mercury, once a top performing stock, to delist from the Nasdaq market.

Folks, you may not realize it, but this is major. Until about a year ago, over 75% (up to 90% depending on which year and which report you read) of the total revenue in the test automation and test management tools market went to Mercury, Rational and Segue since the beginning of the "Dot-Com Era". Over the last 13 months this seemingly consistent market has been turned on it's head:

Choosing Performance Testing with Scott Barber (Stickyminds interview reprint)

A Word with the Wise:
Choosing Performance Testing with Scott Barber
by Joseph McAllister

Every kid eventually puts some thought into the question "What do you want to be when you grow up?" For PerfTestPlus CTO Scott Barber, who specializes in context-driven performance testing and analysis for distributed multi-user systems, the answer was not "performance tester." He planned to follow in the footsteps of his father, an industrial arts teacher, and sought an ROTC-scholarship-funded degree in civil engineering. In his junior year of college, though, Scott learned that his first years with the Army Corps of Engineers would involve digging foxholes for infantry rather than building bridges with the Seabees.

"I decided that if I was going to be crossing the front lines, I'd much rather be carrying heavy weaponry than heavy shovels," he says.

Paint the room heuristic

The other day, my wife asked me if I could finish painting the bedroom before my conference call in 90 minutes. Naturally, I said that I could and like a good husband, I immediately got started. It wasn't until my phone rang that I realized that I hadn't made it in time. Luckily enough, it was no problem to delay the call by 30 minutes.

While I was finishing up, I realized what had happened. When my wife asked me if I could accomplish the painting in a certain amount of time, my thought process was...

1. If I do it now, it will make her happy.
2. If it takes a little too long, the worst that will happen is that she'll be a little grumpy until I finish, but once I'm done she'll be happy.
3. Once I start, no one is actually going to make me stop before I'm finished... I mean, who wants a mostly painted room?!?
4. I completely overlooked the fact that delaying the phone call could be problematic.